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πŸ“’Dear Customers,

Our Support Process and Number Have Been Updated for Better Customer Experience and Improved Response Times. We are Committed to Providing Ongoing Support to Ensure your Success. Please Note Our Old Numbers Wont Function from Tomorrow and Avoid Calling Those Numbers.

For any Support-Related Questions, Issues, or New Requirements, you Can Raise a Ticket Immediately Using the Following link:

RSoft Technologies

Raise A Support Ticket

Once the Ticket is Raised, you will Receive a WhatsApp and Email Ticket ID, and you Will Be Updated Until the Issue is Resolved. After Closure, you Can Provide your Valuable Feedback on the Ticket and Escalate if Needed.

πŸ•’SLA Timelines:

Critical Issues: Resolved within 2-4 Hours

General Issues, Questions & New Requirements: Addressed within 24-48 Business Hours

πŸ—“οΈOur Office Hours:

Monday to Friday: 10 AM – 6 PM

Saturday: 10 AM – 4 PM

(Except on Public Holidays)

πŸ“ˆ Escalation Matrix:

Escalation Level 2: Call πŸ“ž 842 802 1234 or
Email πŸ“§

Escalation Level 3: Email πŸ“§ &

We Appreciate your Continued Trust in Our Services. If you Have any Further Inquiries or Require Assistance, Please do not Hesitate to Contact us.

Once Again, we Extend our Warmest Wishes for your Continued Success! Please pass this to the Person who is Handling the Software in your Organization 🌟