AI-driven CRM to manage, track, and enhance customer
interactions and employee productivity
Manage, track, and enhance customer interactions with a dedicated Customer Support CRM designed to empower you with automation, data analytics, and powerful insights into customer behaviour. In any business, customers hold all the power today and nurturing positive relationships with them becomes so much easier with RSoft Customer Support CRM.
From initiating a conversation with a lead to managing customer requests, the platform equips your CRM personnel with the right channels and tools to creating a seamless customer experience. It also boosts productivity through automation of redundant tasks and frees up your human resources to do what they do best – Cultivating customer loyalty.
Powered by AI capabilities the RSoft CRM software learns and evolves from the data it receives and keeps your staff up-to-date on the trends and sentiments that go hand in hand with evolving customer demands. Whether you are a small startup or multinational enterprise, RSoft Customer Support CRM software has you covered with custom capabilities that meet your unique requirements.
Gain access to multiple communication channels including phone, SMS, WhatsApp, Email, Live Chat, and Social Media, from the convenience of a unified platform.
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Spend more time on customer interactions and less on data collection, data mining, and sending routine notifications as all these tasks are automated for you.
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Bridge communication and geographical gaps between your customer service teams, as the platform allows everyone to be on the same page and work towards common goals.
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Our comprehensive reports and analytics give you the insights you need to make better business decisions. See how your sales pipeline is performing, track your customer engagement, with understandable and customizable reports. Our reports are easy to understand and customizable, so you can get the information you need to grow your business.
Schedule reminders and automated notifications to customers for follow ups with a 360 degree view into customer data to ensure no lead falls through.
Create personalized customer experiences with insights into customer behaviour and preferences and any other data required to offer personalized support.
Get access to a comprehensive suite of Customer Support CRM features in smartly priced, custom packages, where you pay exactly for what you get.
RSoft Customer Support CRM is fully capable of integration with existing legacy systems and other lead management channels so your team stays connected always.
SalezRobot CRM offers a robust set of integration features designed to enhance efficiency,
streamline processes, and optimize
customer relationship management. Some key integration
features include.
Enable customer support teams to efficiently manage customer queries and issues with a centralized ticketing system. Personnel can now create, prioritize, assign, and track tickets though the entire query lifecycle, ensuring a smooth workflow.
It eases resource allocation and direct attention to critical tasks based on their urgency and complexity. Automated ticket management also frees up resources to focus on providing high-quality customer interactions. It also reduces response time, elevating the customer experience.
Interact with customers through various channels such as Email, phone, chat, social media, and more, consolidating all communication channels to promptly respond to customers, regardless of the platform they used to reach your team. It allows you to reach out to customers over their preferred mode of communication.
Multichannel support also provides a holistic view of customer interactions. CRM team can handle multiple interactions simultaneously and reduce customer wait times. This is key to operational efficiency and informed decision making from data across multiple touchpoints.
Get a unified view of customer information including contact details, purchase history, previous interactions, and preferences, with all the data available at your fingertips to deliver individually personalized customer support and better customer engagement.
CRM personnel can access the data from anywhere, facilitating seamless knowledge transfer and consistent support in all touchpoints. Secure customer data management protects sensitive personal information and ensures compliance with data security laws.
Use automation to streamline repetitive tasks, route tickets, and follow ups while ensuring the tickets are assigned to the right agents, reducing response time and increase efficiency across every touchpoint in operations.
The automation frees up personnel to focus on delivering exceptional customer interactions. It also ensures that all relevant stakeholders are instantly updated on requisite information at any time of the day. It boosts efficiency, reliability, and responsiveness, as all tasks follow a predefined workflow.
Robust reporting capabilities that provide valuable insights into support team performance, customer satisfaction levels, response times, and ticket resolution rates. The reports also help in identifying areas for improvement and make data-driven decisions.
The data from team performance enables better resource allocation and staffing decisions, distributing the workload fairly. The feedback and insights are invaluable in tailoring the marketing efforts to meet customer expectations and preferences, offering them exactly what they want.
Enhanced functionality enabled by integration with other tools and platforms that streamlines data exchange and improves overall support experience, while maintaining control of all customer support operations from a single platform and unified dashboard.
Smart integrations facilitate real-time synchronization of data, capturing and updating the information instantly. All support agents will have access to this data ensuring consistent interactions and informed assistance across touchpoints such as email, call, live chat, social media, and WhatsApp.
Collect feedback from customers to understand satisfaction levels and identify areas for improvement as the system facilitates sending surveys and feedback forms to collect the data and analyze the feedback for customer insights, necessary to implement further changes and improvements.
It measures customer satisfaction and loyalty, enabling customer support agents to focus on nurturing those relationships better. It also helps scale up the customer service for new customers and leads, turning even dissatisfied customers into happy ones, and offer them hyper personalized experiences.
Protect sensitive customer data with customizable access restrictions, security measures and controls to avoid unauthorized data access and breaches. The software comprises security measures such as encryption, SSL protocols, and multi-factor authentication to maintain data confidentiality.
Only authorized personnel have access to the data, and authentication can be restricted on a need-to-know basis. It facilitates compliance with General Data Protection Regulations, helps avoid hefty non-compliance fines, and improves customer trust in the software.
Get ready for a quick and easy ride to understand everything it has to offer!
RSoft CRM Platform provides all the customer information required for sales and customer support operations when your personnel are out on the field.
Work from anywhere, as the mobile app frees your staff from their desks, making sure productivity never goes down and conversions are uninterrupted.
Mobile CRM app lets you connect with leads and customers in their preferred mode of communication with access to SMS, WhatsApp, Email, Live Chat, and Call.
Set alerts and reminders and receive instant notifications on customer and project updates that ensures that no follow up or task is missed.
Shared and personalized dashboards for task creation, management, and collaboration with synchronized data sharing and insights
Get visibility of each and every customer support personnel on the field with live geo-location tagging that allows monitoring and better resource allocation.
Save project details and documentation such as floor plans, quotes, brochures, etc. to instantly communicate critical information with leads and customers.
Customer support personnel can create and send reports directly from the mobile app and gain invaluable insights on customer behaviour, market trends, and project performance.
Interface is no more an excuse as RSoft’s Mobile CRM App is compatible with both iOS and Android operating systems and thus compatible with all handheld devices.
We are proud to be regarded as a
trusted leader in the CRM industry. For over 25 years,
RSoft has earned and kept the trust of
over 5000+ businesses.
Transparent and competitive pricing
structure with custom plans optimized
to each client’s unique requirements and CRM strategies.
From streamlining operations to boosting overall efficiency, our Real Estate CRM has delivered exceptional service to all our clients. But don’t take our word for it, but check out the success stories shared by our valued customers.
The team has been very good when it comes to timely delivery and understanding of the requirement.
SalezRobot reporting system is extraordinary, and my management is happy with it. We have been using it for almost 3+ Years now, and quite comfortable.
I recommended SalezRobot to all my Real Estate colleagues; SalezRobot is simple yet powerful.
We are unable to run our business without SalezRobot, and it's a part of our business now.
We are able to manage multiple projects seamlessly with SalezRobot. The team is able to fulfill our requirements with ease.
SalezRobot software and the team have been helpful since the day of changing from another software. It works like a breeze, and they understand the real estate business very well.
Here’s why we stand out from the
crowd and our due recognition for the
innovation and excellence we pioneer in the industry.
Take your business to the next level. Trusted by 5000+ business globally.
