Small to medium-sized enterprises are continuously looking for solutions to catapult
their company to the next level of success. Nowadays, the sector plays an essential
role in enhancing organisations, with cloud-based apps emerging as victors.
Organisations have begun utilising the WhatsApp Business application and WhatsApp
Business API to improve their brands, communicate with their audiences, and drive
sales..
While a CRM is traditionally used
by
sales, marketing and customer support team can benefit a great deal from it too.
WhatsApp Business Application, Purposes
It is developed for small and medium-sized enterprises that want to have
deeper engagement with their market or consumers.
The standalone executable for small and local companies that are easier to
run but want to provide better customer care to their clients.
By following this method, pre-existing business numbers can be easily
converted to WhatsApp Business accounts.
After moving to the WhatsApp Business APP, you can no longer use the same
phone number for WhatsApp Messenger. If you have two SIM cards on your
phone, you may run both of these programmes at the same time.
Chats and media from your previous business phone number can be accessible
after migration if you have selected a conversation backup option in
Settings.
Advantages of WhatsApp Business API with RSoft Technologies
Developed for businesses who need an all-in-one business suite that connects
easily with their existing data and communication/social channels.
API allows businesses to run and handle massive amounts of client contacts
throughout the customer lifecycle.
Brands may reach out to their customers in two ways: one-on-one discussions
and alerts.
Create automatic replies to common client inquiries.
Depending on the difficulty of the inquiry, route and escalate discussions
to bots or humans.
Send essential messages to your customers at various stages of their lives,
such as order purchase, payment confirmation, shipment update, account
update, issue resolution, POS system, and OTP verification.
Using WhatsApp phone numbers and a centralised chat dashboard, you can
manage customer chats.
Using NLP to understand various words and grammatical faults while typing
and recommending fixes.
Reasons to Trust RSoft Technologies
IVR Obfuscation: Redirect inbound calls to WhatsApp to optimise the volume
of calls and decrease consumer wait time. It creates a positive environment
and increases client happiness.
Dialogue Bots:ChatBots allow you to be available to your clients around the
clock. This tool automates client engagement, handles problems rapidly,
provides immediate help, and nurtures leads throughout the customer journey
via our CRM. Notifications: Regularly update your customers and audience
with automatic Orders and Reminders messages.
Benefits of Implementing Our Product with Confidence
Control Customer Support calls by migrating them to WhatsApp text
Instantaneous solutions are offered with the user-friendly tool
ndividual and Team productivity increases can be observed with a
multi-functionality window
Truly cost-effective
Premium User experience
Talk to our experts at RSoft Technologies and gain an opportunity to grow in
sales and trust with your client.
