Businesses have quickly embraced the time and money savings and competitive advantages IP telephony provides. To make the most of cloud telephony, you should link it up with customer relationship management systems.
By integrating, your business can have complete command over all customer interactions during the sales cycle.
While a CRM is traditionally used by sales, marketing and customer support team can benefit a great deal from it too.
Easily connect with clients with just a click
In today's fast-paced and high-stakes business environment, the age-old proverb that "time is money" is more pertinent than ever. It is not just a matter of monetary savings but also of enhancing the quality of the working environment.
When a company's phone and customer relationship management (CRM) systems are integrated, agents no longer have to dial clients manually and manage two separate systems. They can have a way of communicating with customers that is significantly more effective by simply pressing a single key on the keyboard or clicking the mouse.
Access to all necessary client data
The ability to access information about customers in a quick and painless manner is essential to providing good customer service. When a customer calls a business that has a phone and CRM integrated together, a virtual card will appear on the screen with information about the caller, including a history of their previous interactions with the company.
When the company representative is armed with this information, they are able to provide the caller with a personalized service that is based on a clear record of the caller's previous interactions with the company.
Importance of Call Recordings
IThe importance of recording calls from customers has been recognized by a growing number of businesses. Even in the most professionally managed companies, there are bound to be instances in which customers and representatives of the company have a misunderstanding of one another.
Call recording is supported by integrated phone and customer relationship management systems. When it comes to settling disputes with customers, having access to these audio files is absolutely necessary. In addition to that, they come in handy during employee training sessions. You can even integrate the recordings of your calls with the statistics of your calls!
Very simple to activate and set up
People who are not familiar with VoIP frequently have the misconception that only a "telecom wizard" would be capable of integrating their phone system with a CRM. However, this is not the case. They are going to be pleasantly surprised to learn that no advanced skills are required at all, which is one less thing they need to worry about.
The method can be broken down into as few as three to five simple steps, and it can be completed in a matter of minutes. There is no requirement for advanced knowledge of computers or telecommunications, nor is there a significant need to invest significant amounts of time and effort.
Pay only for actual calls made
The benefits that come from having a better agent and customer interface are not the only reason why integrating a phone system and CRM has such a strong appeal to businesses; in fact, it is only one of the many reasons.
Customers of Zadarma are not required to pay any additional fees in order to take advantage of the company's system integration services. Customers are only responsible for the cost of outgoing calls, the cost of the virtual phone number, and any fees associated with using the customer relationship management system (CRM).
Conclusion
RSoft Technologies offers an exceptional degree of safety and security. Because it is so easy to set up, it provides you with the best telephony integration available to you. It has a low total cost, and it offers a wide variety of integration possibilities.
